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The Brand Success Manager is the main point of contact for assigned clients. You will coordinate between internal teams (creative, media buying, and email) and external stakeholders (sometimes brand founders, CEOs, and C-Suite teams), ensuring communication is clear, deliverables are met, and campaigns run smoothly.

This is a client-facing role requiring daily responsiveness, strategic communication, and the ability to translate performance data and creative updates into clear client value. This is a full-time, fully remote position.

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Competitive salary + Bonus scheme + 25 Days paid holiday

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About Us

We are a fast-growing e-commerce growth agency specializing in scaling direct-to-consumer brands through performance advertising, email marketing, and consulting. Our team partners with high-growth brands to deliver measurable results, with an emphasis on clarity, speed, and collaboration.

We are seeking a Brand Success Manager to join our team. This role sits at the intersection of client servicing and internal operations, ensuring our clients feel supported while our creative and operations teams deliver world-class results.

Role Overview

The Brand Success Manager is the main point of contact for assigned clients. You will coordinate between internal teams (creative, media buying, and email) and external stakeholders (sometimes brand founders, CEOs, and C-Suite teams), ensuring communication is clear, deliverables are met, and campaigns run smoothly.

This is a client-facing role requiring daily responsiveness, strategic communication, and the ability to translate performance data and creative updates into clear client value.

Key Responsibilities

• Client Communication & Relationship Management:
  • Act as the primary contact for clients on Slack and/or email, providing updates, answering questions, and maintaining professional responsiveness Monday–Friday during working hours.
  • Host weekly or bi-weekly check-ins with brand founders, CEOs, and C-Suite executives, ensuring clarity around performance, strategy, and next steps.
  • Foster long-term partnerships by anticipating client needs and consistently demonstrating value.
• Internal Coordination:
  • Collaborate with creative teams (copywriters, designers, video editors) to keep deliverables on track.
  • Manage the flow of creative production, ensuring assets are briefed, reviewed, and delivered to spec.
  • Oversee email projects for relevant accounts, coordinating strategy and execution with our email team.
• Campaign Oversight:
  • Monitor client account performance alongside the operations team, ensuring campaigns align with KPIs (ROAS, MER, CAC, CPA).
  • Translate performance data into clear insights and communicate results to clients in a way that builds trust and clarity.

Requirements

• Minimum 1 year experience in a client-facing account management role (agency or e-commerce preferred).
• Bonus and preferred: Proven experience communicating with C-Suite executives, CEOs, or business owners.
• Strong understanding of e-commerce growth models and performance advertising metrics (ROAS, MER, CAC, CPA, AOV).